Property Management Package (Course + Textbooks)

Content
551 modules
Rating
Course length
48 hours
Instructor
Maddison Ethington
Price
$489.00 USD

Description

Property Management – Course + Textbooks Credit: 48 Broker Hours (Approved by KREC) Format: Online, Self-Paced Textbooks Included: Property Management textbook + KRI Law Manual This comprehensive 48-hour course is approved by the Kentucky Real Estate Commission (KREC) for applicants pursuing their broker’s license. It offers the most current and thorough overview of the property management profession available today. Students will explore the daily challenges faced by professional property managers, including maintenance, accounting, administrative, and legal responsibilities. The course also includes up-to-date content on federal regulations, such as civil rights, fair housing, ADA compliance, and environmental concerns, along with real-world case studies and sample forms to support practical learning. Topics Covered: Professional property management Property management economics and planning Owner relations and marketing Leases and lease negotiation Tenant relations Maintenance and construction Office management and reporting Federal and state property laws Residential and specialized housing Office, retail, and industrial properties Risk management, environmental, and life safety issues Final Exam Requirements: 75 multiple-choice questions Minimum passing score: 75% Three (3) total attempts allowed Important Information: Access: 1 year from date of enrollment (24/7 access) Retake Policy: You may review and retake any part of the course during the 1-year window Tracking: Progress and seat time are recorded within the platform Certificate: Issued via email within 10 business days of successful completion Textbooks: Property Management textbook and KRI Law Manual are included with this package Instructor & Support: Instructor and technical support information is provided within the course Compliance: You must complete all modules, the affidavit, the course evaluation, and the final exam to be eligible for credit Daily Coursework Limit: Per KREC rules, students may not complete more than 9 hours per day. Tracking this is your responsibility. Refund Policy: Partial refund available within 7 days of purchase 75% of the registration fee refunded if no more than 50% of the course is completed No refunds after 7 days Shipping costs (if applicable) will be deducted from the refund Re-entry requires full re-registration at the current price Legal Notice: A criminal conviction may prevent an applicant from qualifying for licensure under KRS 324.045.

Objectives

By the end of this course, students will be able to:

  • Understand the roles and responsibilities of a professional property manager

  • Identify key economic principles and planning strategies in property management

  • Apply leasing and tenant management techniques effectively

  • Navigate owner relations and marketing strategies for property management

  • Recognize and comply with federal and Kentucky property laws, including fair housing and ADA regulations

  • Develop skills in maintenance management and construction oversight

  • Manage office operations, record-keeping, and financial reporting

  • Address risk management, environmental issues, and life safety in property management

  • Differentiate between residential, commercial, office, retail, and industrial property management requirements

  • Prepare for the final proctored exam by applying knowledge through case studies and practical examples

Certificate

By completing/passing this course, you will attain the certificate Property Management

Learning credits

LH
48.0
1.
Welcome
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2.
Course Enrollment Agreement
3.
Course Navigation
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4.
Unit 1 Overview
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5.
Roles of the Property Manager
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6.
Classification of Real Property
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7.
Residential Property
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8.
Commercial Real Estate
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9.
Industrial Property
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10.
Special-Purpose Property
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11.
Specialized Opportunities in Property Management
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12.
Growth of Professionalism in Property Management
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13.
Professional Organizations
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14.
Unit 1 Summary
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Discussion Exercise: Unit 1
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16.
Unit 1 Quiz
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17.
Unit 2 Overview
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18.
The General Business Economy
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19.
Seasonal Variations
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Cyclic Fluctuations
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Long-Term Movements
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22.
Random Changes
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23.
Government Influences
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24.
The Real Estate Economy
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25.
The Management Plan
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26.
Market Analysis
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27.
Regional Market Analysis
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28.
Neighborhood Market Analysis
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29.
Evaluating the Data
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30.
Property Analysis
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31.
Leases
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32.
Physical Condition of the Premises
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33.
Evaluating Comparables
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34.
Analysis of the Owners Objectives
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35.
Preparation of the Management Plan
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36.
Information Required to Formulate Operating Budget
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37.
Operating Budget
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38.
Five-Year Forecast
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39.
Comparative Income and Expense Analysis
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40.
Presenting the Plan
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41.
Unit 2 Summary
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Discussion Exercise: Unit 2
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Unit 2 Quiz
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Unit 3 Overview
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45.
Nature of the Relationship
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46.
Employer-Employee Relationship
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47.
Trusts
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48.
Principal-Agent Relationship
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49.
The Management Contract
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50.
Identification of the Parties and the Property
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51.
Contract Period
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52.
Management’s Responsibilities
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53.
Owner’s Responsibilities
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54.
Takeover Procedures
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55.
Transfer of Working Capital Fund
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56.
Security Deposits
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57.
Continuing Owner-Manager Relations
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58.
Unit 3 Summary
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Discussion Exercise: Unit 3
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Unit 3 Quiz
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Unit 4 Overview
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62.
Marketing Principles
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63.
Marketing Activities
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64.
Advertising Campaign Strategy
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65.
Type of Property
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66.
Supply and Demand
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67.
Financial Resources
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68.
Tracking Costs and Effectiveness
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69.
Advertising Methods
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70.
Internet Marketing and Social Media
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71.
Signs
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72.
Newspaper Advertising
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73.
Periodicals and Other Publications
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Radio
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75.
Television
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76.
Direct-Mail Advertising
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77.
Brochures
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78.
Flyers
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79.
Mixed Media
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80.
Management Promotional Efforts
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81.
Personal Selling Activities
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82.
Leasing with Broker Cooperation
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83.
Direct Selling Skills
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84.
Qualifying the Prospect
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85.
Unit 4 Summary
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Discussion Exercise: Unit 4
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87.
Unit 4 Quiz
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88.
Unit 5 Overview
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89.
Leasehold Estates
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90.
Types of Lease Payments
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Provisions of a Valid Lease
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92.
Essential Elements
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93.
Payment Options
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94.
State and Lease-Specific Provisions
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95.
Use of the Premises
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96.
Rights and Obligations
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97.
Other Clauses
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98.
Tenant’s Obligations
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99.
Personal Property
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100.
Property Owner’s Obligations
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101.
Tenant’s Remedies for Noncompliance
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102.
Owner’s Remedies for Noncompliance
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103.
Lease Formats
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104.
Unit 5 Summary
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Discussion Exercise: Unit 5
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106.
Unit 5 Quiz
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107.
Unit 6: Overview
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108.
Qualifying a Tenant
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109.
Lease Application
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110.
Evaluation of Data
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111.
Negotiating The Terms
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112.
Working with Others
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113.
Security Deposits-2
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114.
Concessions
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115.
Signing the Agreement
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116.
Unit 6 Summary
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117.
Discussion Exercise: Unit 6
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118.
Unit 6 Quiz
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119.
Unit 7 Overview
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120.
Establishing a Sound Landlord-Tenant Relationship
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121.
Move-in Inspections
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122.
Clear Understanding of Lease Terms
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123.
Manager’s Personal Efforts
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124.
Handling Maintenance Requests
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125.
Rent Collection
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126.
When to Pay
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127.
Encouraging Prompt Payments
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128.
Late Fees
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129.
Billing Notices
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130.
Lease Renewals
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131.
The Value of Stable Tenants
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132.
Bargaining Factors
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133.
Concessions-2
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134.
Proper Notice
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135.
Competition
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136.
Rent Increases
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137.
Avoiding Tenant Protest
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138.
Increase Services
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139.
Terminating The Tenancy
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140.
Exit Interview
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141.
Fair Housing Compliance
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142.
Inspection of the Premises
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143.
Return of the Security Deposit
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144.
Terminating The Tenancy In Court
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145.
Reasons for Eviction
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146.
Notice Before Eviction Suit
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147.
Eviction Suit
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148.
Process
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149.
Actual Eviction
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150.
Unit 7 Summary
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151.
Discussion Exercie: Unit 7
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152.
Unit 7 Quiz
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153.
Unit 8 Overview
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154.
Basic Maintenance Procedures
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155.
Routine Maintenance
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156.
Preventive Maintenance
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157.
Corrective Maintenance
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158.
New Construction Maintenance
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159.
Deferred Maintenance
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160.
The Property Manager and Maintenance Personnel
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161.
Resident Managers
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162.
On-site Maintenance Staff
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163.
Contract Services
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164.
Hiring and Firing Maintenance Employees
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165.
Maintenance Management
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166.
Preventive Maintenance-2
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167.
Routine Inspections
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168.
Maintenance Requests
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169.
Control Plans
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170.
Information Required to Handle Maintenance Requests
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171.
Choosing Computer Software
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172.
Contracting for New Construction
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173.
Building Conversions
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174.
General Contracting
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175.
Fee Choices
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176.
Payment Timetables
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177.
Performance Bonds
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178.
Complying with the Americans with Disabilities Act
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179.
Managing Energy Efficiency
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180.
Conservation Measures
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181.
Instituting an Energy Management Plan
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182.
Gaining the Owner’s Approval
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183.
Life-Cycle Costing
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184.
Unit 8 Summary
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Discussion Exercie: Unit 8
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Unit 8 Quiz
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187.
Unit 9 Overview
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188.
Establishing the Management Office
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189.
Office Design
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190.
Files
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191.
Equipment
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192.
Computers
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193.
Hardware
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194.
Software
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195.
Basic Software Functions
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196.
Staffing The Management Office
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197.
Property Management Executive
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198.
Property Supervisor (Field Manager)
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199.
On-site Manager and Building Personnel
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200.
Purchasing Agent
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201.
Office Manager (Controller)
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202.
Cashier-Bookkeeper
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203.
Clerical Personnel
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204.
Branch Offices
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205.
Licensing
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206.
Mergers
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207.
Determining Management Fees
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208.
Direct Costs
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209.
Indirect Costs
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210.
Per-Unit Cost Method
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211.
Adjustments to Per-Unit Fee
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212.
Percentage Rate
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213.
Management Pricing Worksheet
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214.
Financial Reports
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215.
Budget Comparison Statement
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216.
Cash Flow Report
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217.
Profit and Loss Statement
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218.
Operating Budget-2
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219.
Reports for Tax Purposes
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220.
Income and Expense Statement
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221.
After-Tax Cash Flow
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222.
Tax Records
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223.
Employee Documentation
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224.
Determining Profitability
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225.
Return on Investment
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226.
Capitalization Rate
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227.
Unit 9 Summary
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Discussion Exercise: Unit 9
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229.
Unit 9 Quiz
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230.
Unit 10 Overview
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231.
Antitrust Laws
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232.
Federal Fair Housing Laws
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233.
Civil Rights Act of 1866
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234.
Fair Housing Act (Title VIII of the Civil Rights Act of 1968)
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235.
Protected Classes and Exemptions
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236.
Blockbusting
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237.
Steering
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238.
Equal Housing Poster
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239.
Discriminatory Advertising
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240.
Fair Housing Amendments of 1988
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241.
Court Cases
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242.
Using Credit Reports
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243.
Testers
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244.
Filing a Complaint
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245.
Conciliation Relief
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246.
Civil Penalties
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247.
Actual Damages and Punitive Damages
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248.
Statute of Limitations
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249.
Avoiding Fair Housing Violations
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250.
State and City Laws
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251.
Role of the Property Manager
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252.
Americans with Disabilities Act
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253.
ADA Coverage
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254.
Disability Defined
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255.
Determining Who Must Comply
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256.
Megan's Law
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257.
Reporting Requirements
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258.
Sexual Harassment
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259.
Court Cases-2
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260.
Equal Credit Opportunity Act
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261.
Protected Classes
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262.
Evaluating Lease Applications
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263.
Prohibited Requests
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264.
Penalties
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265.
Property Manager’s Responsibilities
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266.
Farm Credit Reporting Act
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267.
Purpose of Consumer Credit Reporting Agencies
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268.
Credit Report Information
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269.
Credit Report Errors
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270.
Information on File
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271.
Persons Seeing the Credit Report
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272.
Rejection Based on Credit Report
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273.
Application for Criminal Checks
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274.
Lead-based Paint Hazard Reduction Act (Title X Of The 1992 Housing and Community Development Act)
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275.
Effects of Lead on Humans
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276.
Sources for Lead Exposure
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277.
Target Housing
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278.
Required Disclosures
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279.
Penalties for Nondisclosure
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280.
Monitoring Files
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281.
Management Responsibilities
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282.
Uniform Residential Landlord and Tenant Act
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283.
Security Deposits-3
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284.
Owner’s Responsibilities-2
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285.
Owner’s Right to Re-enter
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286.
Tenant Use and Occupancy
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287.
Tenant’s Noncompliance
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288.
Abandonment
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289.
Tenant Remedies for Owner’s Noncompliance
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290.
Fire or Casualty Damage
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291.
Uniform Electronic Transactions Act/Spam
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292.
Prohibited Communications
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293.
Service members Civil Relief Act
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294.
Real Estate Protections
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295.
SCRA Resources
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296.
Unit 10 Summary
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Discussion Exercie: Unit 10
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298.
Unit 10 Quiz
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299.
Unit 11 Overview
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300.
Types of Residential Property
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301.
Single-Family Housing
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302.
Multifamily Properties
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303.
Other Alternatives and Services
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304.
Residential Market Analysis
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305.
Establishing a Rental Schedule
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306.
Gauging Profitability
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307.
Marketing Availability of Space
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308.
Signs and Curb Appeal
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309.
Price Adjustment
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310.
Show List
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311.
Advertising and Display
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312.
Leasing Agents
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313.
Regular Communication
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314.
Tenant Unions
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315.
The Apartment Building Staff
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316.
Resident Manager
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317.
Leasing Agents-2
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318.
Maintaining The Apartment Building
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319.
Maintenance Personnel
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320.
Resident Manager’s Responsibilities
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321.
Property Manager’s Responsibilities-2
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322.
Apartment Operating Reports
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323.
Apartment Operating Budgets
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324.
Additional Income
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325.
Cash Flow Analysis
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326.
Reducing Costs
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327.
Options
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328.
Unit 11 Summary
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329.
Discussion Exercise: Unit 11
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330.
Unit 11 Quiz
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331.
Unit 12 Overview
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332.
Managing Cooperatives
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333.
Structure of Cooperative Ownership
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334.
Share/Proprietary Lease
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335.
Reserve Funds and Right of First Refusal
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336.
The Property Manager’s Role
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337.
Managing Condominums
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338.
Ownership Structure
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339.
The Master Deed
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340.
The Property Manager’s Role-2
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341.
Management Contract
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342.
Fannie Mae Requirements
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343.
Required Information at Time of Transfer
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344.
Insurance
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345.
Managing Planned Unit Developments (PUDS)
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346.
Covenants, Conditions, and Restrictions (CC&Rs)
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347.
Property Manager’s Role
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348.
Education for the Manager of Any Community
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349.
Budgets and Management Fees
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350.
Importance of Accurate Budget Projections
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351.
Income
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352.
Expenses
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353.
Cost-per-Unit or Pricing Worksheet
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354.
Flat Fees
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355.
Marketing and Leasing Cooperative and Condominium Units
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356.
Managing Subsidized Housing
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357.
Section 8 Housing Assistance Programs
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358.
Vouchers for Private Owners
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359.
Tenant Rental Assistance Certification System (TRACS)
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360.
Need for Professional Property Management
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361.
Management Plan
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362.
Tenant Management Participation and Ownership
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363.
Drug Abuse and Other Crime
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364.
The Future of Subsidized Housing Management
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365.
Managing Manufactured Home Parks
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366.
Inexpensive Housing
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367.
Near-Elderly Housing
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368.
Role of the Property Manager-2
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369.
Managing Housing for the Elderly
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370.
Age-Restricted Housing
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371.
Living Arrangements for People with Differing Needs
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372.
Special Requirements
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373.
Section 202
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374.
Property Management Skills
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375.
Unit 12 Summary
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376.
Discussion Exercise: Unit 12
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377.
Unit 12 Quiz
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378.
Unit 13 Overview
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379.
Market Analysis
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380.
Regional Analysis
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381.
Neighborhood Analysis
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382.
Absorption Rate
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383.
Energy Efficiency
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384.
BOMA Building Class Definitions
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385.
Site Selection
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386.
Property Analysis - 2
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387.
Computing Rentable Area
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388.
Setting the Rental Schedule
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389.
Marketing Office Space
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390.
Signs-2
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391.
Websites
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392.
Brochures-2
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393.
Direct Mail
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394.
Public Relations
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395.
Referrals
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396.
Canvassing
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397.
Rental Centers
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398.
Qualifying the Prospective Tenant
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399.
Level of Quality Desired
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400.
Additional Areas of Qualification
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401.
Showing the Space
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402.
Negotiations and the Lease
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403.
Written Contract
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404.
Office Lease Concessions
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405.
Americans with Disabilities Act (ADA) Compliance
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406.
Maintenance of Staffing of Office Buildings
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407.
Preventing Turnover
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408.
Unique Maintenance Requirements
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409.
Security and Life Safety
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410.
Business Office
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411.
Facilities Manager
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412.
Specialized Accounting
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413.
Unit 13 Summary
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414.
Discussion Exercise: Unit 13
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415.
Unit 13 Quiz
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416.
Unit 14 Overview
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417.
Classification of Shopping Centers
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418.
Market Area Classifications
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419.
Pattern Classifications
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420.
Owner Classification
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421.
Merchandising Classifications
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422.
Marketing Retail Property
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423.
Anchor Tenants
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424.
Customer Parking
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425.
Signage
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426.
Display Advertising
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427.
Brochures-3
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428.
Direct Mail-2
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429.
Personal Contact
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430.
Publicity and Public Relations
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431.
Newspaper Pull-Out Sections
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432.
Promotional Efforts
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433.
Leasing Agents-3
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434.
Leasing Retail Property
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435.
Qualifying Retail Prospects
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436.
Tenant Mix
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437.
Location
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438.
Prospect’s Needs
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439.
Percentage Leases
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440.
Negotiating the Lease
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441.
Setting Rental Rates
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442.
Noncompete Clause
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443.
Regulating Tenant Operations
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444.
Recapture Clause
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445.
Tenant Improvements
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446.
Insurance for Shopping Centers
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447.
Maintenance of Retail Property
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448.
Enclosed Multiple-Occupancy Buildings
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449.
Maintenance Programs
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450.
Security and Life Safety of Retail Property
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451.
Administrative Responsibilities and Financial Reports
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452.
Industry Statistics
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453.
Operating Budget-3
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454.
Monthly Cash Flow Forecast
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455.
Monthly Operating Income (Loss) and Cash Flow Statement
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456.
Profit and Loss Statement-2
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457.
Unit 14 Summary
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458.
Discussion Exercise: Unit 14
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459.
Unit 14 Quiz
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460.
Unit 15 Overview
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461.
THE INDUSTRIAL REAL ESTATE MARKET
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462.
Heavy Capital Investment
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463.
Investor’s Risk
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464.
Sale-Leaseback
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465.
Functional Obsolescence-2
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466.
Industry Classification by Location Preference
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467.
Market and Property Analyses
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468.
Required Local Market Information
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469.
Transportation Considerations
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470.
Plant Size and Features
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471.
Land-Use Patterns
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472.
Industrial Development Incentives
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473.
MARKETING INDUSTRIAL SPACE
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474.
QUALIFYING INDUSTRIAL TENANTS
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475.
Environmental Issues
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476.
Showing the Property
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477.
Lease Negotiations
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478.
Net Leases
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479.
Specialized Computer Software
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480.
MAINTENANCE AND SECURITY OF INDUSTRIAL PROPERTY
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481.
SPECIALIZED INDUSTRIAL PROPERTY: MINISTORAGE CENTERS
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482.
Choice of Name
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483.
Different Types of Storage Centers
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484.
Resident Manager Job Description
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485.
UNIT 15 SUMMARY
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486.
Discussion Exercise: Unit 15
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487.
Unit 15 Quiz
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488.
Unit 16 Overview
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489.
RISK MANAGEMENT AND INSURANCE
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490.
Risk Management Theories
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491.
Property Manager as a Claim Adjuster
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492.
TYPES OF INSURANCE
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493.
Owners’ Hazard Insurance Policies
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494.
Business Interruption Insurance and Loss of Occupancy
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495.
Flood Insurance
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496.
Other Types of Insurance
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497.
Insurance for the Tenant
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498.
Insurance for the Manager
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499.
ALLOCATING COST OF RISK MANAGEMENT BETWEEN MANAGER AND OWNER
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500.
Limit Management Responsibilities
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501.
Bid Bonds
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502.
Named Additional Insured
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503.
Indemnity Clause
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504.
ENVIRONMENTAL LEGISLATION
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505.
Potentially Responsible Parties
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506.
Environmental Assessments
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507.
COMMON HAZARDOUS SUBSTANCES
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508.
Air Quality Issues
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509.
MANAGING HAZARD CONTROL
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510.
Hazard Warnings
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511.
Employee Information and Training
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512.
Written Hazard Communication Program
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513.
Federal Community Right-to-Know Act
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514.
UNIT 16 SUMMARY
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515.
Discussion Exercise: Unit 16
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516.
Unit 16 Quiz
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517.
Unit 17 Overview
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518.
MANAGING LIFE SAFETY AND SECURITY
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519.
Post 9/11
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520.
Building a Smart and Safe Building
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521.
Utilizing Personnel, Equipment, and Procedure
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522.
Emergency Equipment and Technology
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523.
Building Systems
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524.
Monitoring Tenant Equipment
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525.
ROLE OF PERSONNEL IN LIFE SAFETY
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526.
Protect Human Life
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527.
Central Base of Operations
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528.
Tenant Wardens
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529.
Personnel Assignments
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530.
PROPERTY MANAGEMENT PROCEDURES
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531.
Life Safety Procedures
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532.
Disaster Planning
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533.
Emergency Preparedness Procedures
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534.
Inspection Procedures
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535.
Communicating with Tenants and the Media
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536.
DEVELOP WRITTEN PROCEDURES
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537.
Minimizing Post-Emergency Damage
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538.
MANAGING CRIMINAL ACTIVITY ISSUES
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539.
Increasing Management Liability
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540.
Preventing Criminal Activity
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541.
Criminal Theft Procedures and Requirements
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542.
Watch Programs
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543.
Working to Control Illegal Drug Activity
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544.
UNIT 17 SUMMARY
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545.
Discussion Exercise: Unit 17
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546.
Unit 17 Quiz
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547.
Final Exam Information
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548.
Final Exam
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549.
Affidavit of Completion
550.
Completion Survey
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551.
Completion
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